Read what other customers say about us

On a -17C Friday at 8:00 a.m. my large garage door decided to ‘jam’ in the OPEN position with wheels jumping the tracks after the cables snapped! With a call to Garage Door Store, Orillia and some… Read more On a -17C Friday at 8:00 a.m. my large garage door decided to ‘jam’ in the OPEN position with wheels jumping the tracks after the cables snapped! With a call to Garage Door Store, Orillia and some quick ‘juggling’ of her service schedule, Barbara was able to have Josh swing by that same day. Josh made it look easy managing this huge door on his own and had it operating ‘better-than new’ in the time it took me to drink a half bottle of wine! Great Service... thank you GDS!??

Sales person response was quick to make a visit and handle the ordering. Had some COVID related issues for delivery. Was kept informed. They had issues with installation, New installer combined with… Read more Sales person response was quick to make a visit and handle the ordering. Had some COVID related issues for delivery. Was kept informed. They had issues with installation, New installer combined with building 30 years old. They dealt with issues and sent people to correct the job. Final install details handled by Joshua. He was very thorough and made sure all issues were addressed and spent extra time with some maintenance tips.
Extra kudos to Joshua!

My husband phoned and spoke to a Car-Wal rep and told him we needed 12' wide panels. The rep asked for the serial number on the door. We gave him the serial #, he said that the serial number was… Read more My husband phoned and spoke to a Car-Wal rep and told him we needed 12' wide panels. The rep asked for the serial number on the door. We gave him the serial #, he said that the serial number was for a 14' wide door, my husband told him AGAIN ours were 12' wide. The installer never came out to measure and showed up with 14' panels. He left with the panels 15 min. later. WE HAVE BEEN RECEIVING STATEMENTS FOR PANELS AND INSTALLATION THAT NEVER HAPPENED.

Josh was excellent. Courteous and knowledgeable. Barba was great. Very responsive. Doors came on time. Would highly recommend.

My experience with Carwal has been as close to perfect as possible. Both Carrie (sale consultant) and Nigel (installer) were totally professional at every step in the process. I would not hesitate… Read more My experience with Carwal has been as close to perfect as possible. Both Carrie (sale consultant) and Nigel (installer) were totally professional at every step in the process. I would not hesitate to recommend them to anyone at any time.

The garage door took about 6 weeks for delivery but it was worth the wait. Service was excellent and the door was installed in about 2hrs.

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